Booking policies, terms, and privacy

Booking and deposits

Sessions are booked through our website or by email. Your date and time are reserved once your deposit is paid. The deposit is 25% of your quoted total, with a minimum of $50, and it is applied to your final balance.

Paying a deposit online holds your requested time while we confirm it, usually within one business day. If we can't accommodate that time, we will offer another time or refund your deposit in full.

Quotes are based on the information you provide, such as the number of people, hours, home size, and location. If the details change, we will confirm any price difference with you before your session.

Cancellations and rescheduling

• Rescheduling: you may reschedule once at no charge with at least 48 hours notice. Your deposit transfers to the new date.
• Late changes: cancellations or reschedules with less than 48 hours notice forfeit the deposit. A new deposit is required to rebook.
• No-shows: if you are not available at the scheduled time and place without notice, the deposit is forfeited.
• Our cancellations: if we need to cancel because of illness, an emergency, or unsafe weather or travel conditions, we will reschedule at your earliest convenience or refund your deposit in full, your choice.
• Outdoor sessions: if weather makes an outdoor session impractical, we will move it indoors or reschedule at no charge.

Refunds

Deposits are nonrefundable except when we cancel, as described above. Once a session has taken place, payments are not refundable, because the time, travel, and editing have already been provided.

If you are unhappy with your photos, contact us within 7 days of delivery. We will work with you to make it right, which may include additional editing or a reshoot of the affected images at no charge.

Delivery

• Individual and team headshots: within 48 hours of the session.
• Real estate listings: within 24 hours of the session.
• Personal branding and business content: within 5 business days.

Photos are delivered through a private online gallery as high-resolution and web-ready files. Please download your images promptly. Galleries stay available for at least 90 days, and we keep backups for at least one year, but we cannot guarantee long-term storage.

Photo use and licensing

Northline Media keeps the copyright to all images. You receive a license to use your delivered images for personal and business purposes, including websites, social media, advertising, print, and marketing materials, with no need to credit us. You may not resell the images or claim them as your own work.

We may use a small selection of images in our portfolio and marketing. If you would prefer we don't, tell us before or after your session and we will keep your images private. Real estate images are licensed to the listing agent for marketing that property.

Payment and sales tax

Deposits and balances can be paid by card, Apple Pay, or Google Pay through our secure payment processor, Stripe. Team and business bookings may be invoiced. Applicable Minnesota sales tax is added where required. Travel beyond 30 miles of Ada is charged at $1 per mile each way.

Terms of service

These terms apply when you book or use services from Northline Media, a d/b/a of Ninety-Six West LLC, a Minnesota limited liability company. By booking a session, you agree to these terms and the policies above.

• You agree to provide accurate information and a safe, accessible location for on-site sessions.
• For on-site sessions, you confirm you have permission for us to set up and photograph at the location.
• Our total liability for any claim related to our services is limited to the amount you paid for the session in question.
• We are not responsible for delays or cancellations caused by events outside our control, such as severe weather, illness, or emergencies. In those cases we will reschedule or refund as described above.
• These terms are governed by the laws of the State of Minnesota.
• We may update these terms from time to time. The version in effect when you book applies to your session.

Privacy policy

We collect only what we need to book and deliver your session: your name, business name, email, phone number, session address, and any notes you share. We use it to schedule your session, send confirmations and invoices, deliver your photos, and respond to your questions.

• Payments: card payments are processed by Stripe. We never see or store your full card number.
• Sharing: we do not sell or rent your information. We share it only with the services that help us run the business, such as our payment processor, email, calendar, and photo gallery providers, and only as needed.
• Photos: your images are stored securely and shared only with you, unless you give permission for portfolio use.
• Your choices: you can ask us to update or delete your information at any time by emailing us.

Contact

Northline Media, a d/b/a of Ninety-Six West LLC
Ada, Minnesota
Email: hello@northlinemediamn.com